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Frequently Asked Questions

 

Sales & Billing
  1. What are the payment methods?
  2. When will my service be ready?
  3. When will I be billed for my server?
  4. If I cancel my service do I get a refund?
  5. What is your cancellation policy?
  6. Do you have a reseller program?
Hardware & Software
  1. What comes installed on my dedicated server or VPS ?
  2. Can I send you hardware to add to my dedicated server?
Services
  1. What is a VPS (Virtual Private Server) ?
  2. What is a Dedicated Server ?
  3. What is Colocation ?
Support
  1. Do you offer 24/7 support?
  2. How do I contact after hours support?
  3. Will I be charged for after hours support?
  4. Do you manage my server?
  5. Can I reset my server remotely?
Terms of service
  1. What are the terms of service?
  2. Do you allow adult content on your servers?
  3. Do you allow IRC services on your servers?
  4. What are your policies on SPAM?
Sales & Billing

  1. You will have an option to select paypal or bank transfer as the payment method during the ordering process.


  2. Our general turn around time is 24 hours or less after your order has been placed and verified.


  3. You will be billed immediately after your order has been placed.


  4. Yes, there is a 7 day money back guarantee if there is a hardware or service related problem. (Please note there is only one refund per customer). The 7 day money back guarantee does not apply to virtual private servers.


  5. Cancellations can be made at any time during the service period and our terms and condition will be apply for each cancellation.


  6. At this time we do not offer a reseller program.

Hardware & Software

  1. We do a standard installation of the Operating System and Control Panel (if you have chosen it during your order process) only. If you want additional software packages you will be responsible for installing this yourself.


  2. No, we do not allow customers to add their own hardware to the dedicated servers. This can be done by ordering colocation services.

Services

  1. VPS stands for a Virtual Private Server. A virtual private server is a method of partitioning a physical server computer into multiple servers such that each has the appearance and capabilities of running on its own dedicated machine. Each virtual server can run its own full-fledged operating system, and each server can be independently rebooted.


  2. In the web hosting industry, a dedicated server is usually defined as the rental and exclusive use of a computer that includes a web server, related software, and connection to the Internet, located on-site, within a web hosting company’s premises. In most cases, for compilation of related company web sites, that may develop a considerable amount of traffic, a dedicated server is usually needed. In many cases, the server may be configured and operated on a remote basis, independently located from the client company.


  3. Colocation allows you to place your server machine in someone else's rack and share their bandwidth as your own. It generally costs more than standard Web hosting, but less than a comparable amount of bandwidth into your place of business. Once you have a machine set up, you take it physically to the location of the colocation provider and install it in their rack or you rent a server machine from the colocation provider. That company then provides an IP, bandwidth, and power to your server. Once it's up and running, you access it much like you would access a Web site on a hosting provider. The difference being that you own the hardware.

Support

  1. Yes, our regular support hours are Mon-Fri 9am to 5pm. After hours we have a technician on call for emergency support incidents.


  2. ABStation offers self managed dedicated servers and virtual private servers. We are responsible for the datacenter, the server hardware, any shared services, and the network the servers connect to. While we will make a best effort attempt to answer your questions regarding the operating system and any third party applications please keep the scope of our support in mind.


  3. Yes, if you ordered the remote reset feature you can reset your server online.

Terms of Service

  1. To view our terms of service click here.


  2. Yes, legal adult content is allowed on our servers.


  3. We allow incoming or outgoing connections or services which connect to, provide support for, or operate within IRC.


  4. We have a zero tolerance for SPAM on our network. SPAM activity results in an immediate termination of service.
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